1. First-payment guarantee
Your first paid BestieFit subscription payment is eligible for a full refund when you request it within 14 calendar days of the original purchase.
The guarantee applies once per customer and covers the first payment for either a monthly or annual BestieFit subscription purchased directly from the BestieFit website. We may decline repeated requests involving duplicate accounts, prior use of the guarantee, fraud, or abuse.
2. Renewals and partial periods
Subscription renewals are generally non-refundable. Payments are also not prorated or refunded merely because you did not use the service or cancelled partway through a billing period.
We will review exceptions required by law and the billing problems listed below. Cancellation by itself does not create a refund request.
3. How cancellation works
- Sign in to your BestieFit account on the website.
- Open Membership & Billing.
- Select the option to manage or cancel your subscription.
- Complete the Stripe-hosted cancellation flow and keep the confirmation.
Cancellation stops the next automatic renewal. Unless otherwise stated, Plus access continues through the end of the period you already paid for.
If online cancellation is temporarily unavailable, email support@getbestiefit.com before your renewal date. Deleting the app from your phone does not cancel a subscription.
4. Duplicate, unauthorized, or incorrect charges
Contact us promptly if you believe you were charged twice, charged after a confirmed cancellation, charged an incorrect amount, unable to access paid features because of a verified BestieFit technical failure, or charged without authorization. We will investigate and issue any refund or correction required by law or appropriate under the circumstances.
For suspected card theft, also contact your bank. Submitting a chargeback before giving us a reasonable opportunity to investigate may delay our ability to resolve the account directly.
5. How to request a refund
Email support@getbestiefit.com from the email associated with your BestieFit account. Include:
- Your BestieFit account email.
- The transaction date and amount.
- The reason for the request.
- A receipt or Stripe transaction reference if available.
Approved refunds are returned to the original payment method. Bank and card processing times vary and are outside BestieFit's control. Do not send a full card number, password, or security code by email.
6. Store purchases and legal rights
This Policy is written for subscriptions purchased directly through the BestieFit website. If BestieFit later offers subscriptions through Apple or Google, store purchases and refund requests will be governed and processed by the applicable store unless law requires otherwise.
Nothing in this Policy limits a non-waivable refund, cancellation, withdrawal, or consumer right available under applicable law. Contact support@getbestiefit.com with questions.